GK takes pride in our people, our products and our environment. Our culture is built on a philosophy of unity, grounded in our spirit of care, and guided by our core values of Honesty, Integrity and Trust. We are a team that cares and supports you on your journey to achieving your personal goals and realizing your potential.
GK Insurance (Eastern Caribbean) Limited seeks to identify an individual who resides in St. Lucia and is looking for an excellent opportunity to progress his/her career; and who possesses the vision and energy to help drive dynamic changes across the group, in the capacity of RECEPTIONIST/ADMINISTRATIVE ASSISTANT.
Key Responsibilities
- Greet and receive walk-in customers.
- Answer, screen and route all telephone calls to the appropriate personnel.
- Assign customer via Registry to appropriate team member.
- Screen clients with queries or questions regarding their policies or accounts
and direct to the appropriate personnel. - Receive and distribute incoming mail and dispatch outgoing mail in a timely
manner. - Maintain mail registries.
- Respond to financial institutions queries.
- Attend to customers queries via telephone.
- Forward Cover Notes
- Manage Cheque Register.
- Manage stationery to ensure cost control.
- Ensure prompt dispatch of Intent to Cancel and Cancellation Endorsements to
customers and interested parties. - Prepare communications, such as memos, emails, reports and other
correspondence - Maintain customers’ files for both physical and electronic documents.
- Process simple customer requests.
- Process and prepare receipts for walk-in customers.
- Process Premium Financing Agreements.
- Assist Insurance Executives when required.
- Provide general administrative assistance to the Manager.
- Assist in compiling, preparing and maintaining monthly production statistical
report. - Assist with renewal follow-up.
- To ensure the good name of the Company through demonstration of the
highest standards of ethical conduct, decorum and empathy with customers
both internal and external. - Perform any other job-related duties as assigned.
Minimum Required Qualification, Experience, Knowledge and Skills
- Diploma in Office Administration.
- A minimum of one (1) year experience as a Clerical Assistant or Administrative Assistant.
- Ability to manage office workflow.
- Ability to work as part of a team or individually.
- Excellent oral and written communication skills.
- Ability to plan and organize.
- Strong customer relations skill, poise, tact and diplomacy.
- High level of confidentiality, honesty, integrity, creativity, persistence and achievement orientation.
- Proficiency in Microsoft Office Suite [EXCEL, Word, PowerPoint etc.]
Qualified applicants are invited to submit their CV’s no later than February 26, 2025 to gkfghr@gkco.com