GK takes pride in our people, our products and our environment. Our culture is built on a philosophy of unity, grounded in our spirit of care, and guided by our core values of Honesty, Integrity and Trust. We are a team that cares and supports you on your journey to achieving your personal goals and realizing your potential.
GK Insurance (Eastern Caribbean) Limited seeks to identify an individual who resides in St. Lucia and is looking for an excellent opportunity to progress his/her career; and who possesses the vision and energy to help drive dynamic changes across the group, in the capacity of CLAIMS OFFICER.
Key Responsibilities
- Create claim files, authorize new claims and set the relevant reserves.
- Review incoming documents for completeness and accuracy of information to
permit timely processing. - Assist in and oversee the processing and monitoring of claims and claims
settlements. - Identify and report all suspected cases of money laundering, fraud or
attempted fraud. - Manage the recovery process for salvaged vehicles being undertaken by the
company to include but not limited to; arranging transportation, keeping the
Salvage Committee updated and updating the underwriter system. - Notify the Regional Business Development Manager of any issues which
becomes evident during claims investigations, where risk management
initiatives should be considered. - Prepare payment vouchers and authorize payments where necessary.
- Respond to Third Party Insurance Companies, Brokers, Agents
- Verify next steps with Company’s Legal Counsel in relation to open cases.
- Respond to customer queries within 3-5 working days.
- Ensure that outgoing stakeholder and customer documentation is acceptable
and complete as per agreed standards. - Monitor the Company’s claims correspondence to ensure timely processing.
- Take accident reports as required.
- Validate client information using Company database.
- Attend court hearings on behalf of the Company as required.
- Escalate customer and departmental concerns to the Regional Business
Development Manager. - To take instructions from and assist Managers in achieving the Departments
- and Company’s service standards and business development goals.
- To ensure the good name of the Company through demonstration of the
highest standards of ethical conduct, decorum and empathy with customers
both internal and external. - Engage, develop and retain team members ensuring adequate resources and
tools and relevant training. - Conduct coaching, performance development and performance appraisal
discussions periodically with team. - Perform any other job-related duties as assigned.
Minimum Required Qualification, Experience, Knowledge and Skills
- Associate Degree in Business Management or related field
- Motor and Property Salesman (technical training in all classes of business
would be an asset) - At least three (3) years’ experience in General Insurance Claims
- Knowledge of Underwriting practices and principles.
- Ability to work as part of a team or individually.
- Able to work on own initiative.
- Ability to critically evaluate and synthesize complex information from multiple
sources. - Excellent problem-solving capabilities and techniques.
- Ability to work under pressure with minimal supervision.
- Good time management and the ability to organize, prioritize and meet
deadlines. - Excellent oral and written communication skills.
- Strong customer relation skills, poise, tact and diplomacy.
- High level of confidentiality, honesty, integrity, creativity, persistence and
achievement orientation. - Sound negotiating and decision-making skills.
- Proficiency in Microsoft Office Suite [EXCEL, Word, PowerPoint, etc.]
Qualified applicants are invited to submit their CV’s no later than February 26, 2025 to gkfghr@gkco.com